Terms & Return Policy

Adults 21+ only

AOIN online shop access, sample offers, product information and order support are intended for adults 21+ only. By using this website or placing an inquiry, you confirm that you meet the legal age requirement in your location.

Orders & sample offers

Orders, sample requests and wholesale inquiries are reviewed case by case. AOIN may confirm product availability, flavor selection, shipping destination, quantity, payment status and compliance requirements before accepting or fulfilling a request.

Free sample terms

Free samples are provided for adult 21+ review only and are not eligible for return or exchange unless the item arrives damaged, incorrect or unusable. Sample availability, flavor selection and shipping support may vary by region. A free sample does not guarantee future supply, distributor approval, repeat samples or availability in every market.

Payment & pricing

Prices, offers, shipping charges and available payment methods may change without prior notice. Payment must be confirmed before shipment unless another written arrangement has been accepted by AOIN.

Shipping & delivery

Shipping time depends on product preparation, destination, carrier service, customs review and other factors outside AOIN's direct control. Delivery dates are estimates unless specifically confirmed in writing.

Returns & replacements

For hygiene and safety reasons, opened, used, unsealed or tampered products are not eligible for return. Unopened products in original packaging may be reviewed case by case. If an item arrives damaged, incorrect or defective, contact AOIN as soon as possible with your order number, photos or videos, packaging details and a clear description of the issue. Approved support may include replacement, store credit or refund depending on the confirmed situation.

• Products must remain unopened, unused, complete and in original packaging when a return review is requested.
• Damage during shipping may require carrier review, delivery proof, photos or packaging evidence.
• Opened, used, misused, customized, unsealed or hygiene-sensitive items may be refused for return.

Support procedure

For order issues, product concerns or after-sales support, contact AOIN through the official WhatsApp, Telegram or support email shown on this website. Please include your country, city, order number and issue details so the request can be reviewed clearly.

Website information

AOIN works to keep website information accurate, but product images, packaging, flavors, stock status and technical details may change as products are updated. Website content is provided for general product and business communication only.

Policy changes

AOIN may update these terms and return policy when website, product, payment, shipping or compliance processes change. The latest version published on this page applies to current website use and new requests.